Level 1 Support (24/7) - Our L1 support engineers keep a close eye on initial notifications to be sure we can respond immediately. If issues application stability, System issues, concerning low network performance and others issues arise, the team will analyze the information, and determine the best way to resolve a problem.
- Basic support and troubleshooting
- Application and system availability and performance monitoring
- Back-office activities: modifying accounts, password resets, communication with end users
- If necessary, our L1 engineers escalate tickets to Level 2 or Level 3 support.
